Privacy Policy

Effective Date: January 10, 2025
Last Updated: January 10, 2025

Welcome to HelpMyVisa, a service provided by Visavantage Inc. (“we,” “us,” or “our”). Protecting your personal information and ensuring your privacy is our top priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, accessible from www.helpmyvisa.com, or use our services.

If you have any questions about this policy, please contact us at hello@helpmyvisa.com

1. Information We Collect

When you interact with our website or services, we may collect the following types of information:

1.1. Personal Information

  • Name, email address, phone number, and other contact details.
  • Passport details, visa application data, and supporting documents (if applicable).
  • Payment information (processed securely by third-party payment processors).

1.2. Usage Data

  • IP address, browser type, and operating system.
  • Pages visited, time spent on pages, and referral URLs.

1.3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze website performance, and personalize content. For details, please see our Cookie Policy.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To Provide Services: Facilitate your visa application process and offer personalized assistance.
  • To Communicate: Respond to inquiries, send updates, and provide customer support.
  • To Improve Our Services: Analyze usage data to improve our website, chatbot, and user experience.
  • To Comply with Legal Obligations: Ensure compliance with GDPR and other applicable regulations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that assist in processing payments, delivering services, or hosting our platform.
  • Legal Authorities: If required by law or to protect our rights, privacy, safety, or property.

4. Your Rights

As a GDPR-compliant organization, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Update or correct inaccuracies in your information.
  • Deletion: Request the deletion of your personal data, subject to legal obligations.
  • Restriction: Limit the processing of your data in certain circumstances.
  • Data Portability: Receive your data in a commonly used format or transfer it to another provider.
  • Objection: Opt out of specific processing activities, including direct marketing.

To exercise these rights, contact us at hello@helpmyvisa.com.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

6. Security Measures

We implement industry-standard measures to protect your information from unauthorized access, loss, or misuse. These include encryption, secure servers, and regular security audits.

7. International Data Transfers

As a global service provider, your data may be processed outside your country of residence. In such cases, we ensure that appropriate safeguards are in place to protect your information.

8. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available at www.helpmyvisa.com/privacy-policy.

9. Contact Us

For questions, concerns, or to exercise your rights under this policy, please contact us:

Thank you for trusting HelpMyVisa, part of the Visavantage Inc. group, with your personal data. We are committed to safeguarding your privacy as you navigate your visa application journey.

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